Contact Policy - Tashi Non-Stop

Tashi Non-Stop Media LLC

A New York limited liability company (the “Company”)

Contact & Support Policy

Tagline: “Where imagination never stops and every mind shines!”

Last Updated: January 6, 2026

The Company cares deeply about every learner, parent, and educator who joins our community. This Contact & Support Policy explains how to reach us for assistance, how we handle inquiries, and what you can expect when communicating with our support team.

This Contact & Support Policy is subject to the Company’s Terms & Conditions, which are incorporated herein by reference. The Company may update this policy at any time by posting a revised version with a new effective date. Continued use of the Company’s services after the effective date constitutes acceptance of any changes.

1. How to Contact Us

We use one official contact channel for all communication:

📩 Email: support@tashinonstop.com

Please use this email for:

• General questions

• Technical support

• Privacy and data requests (GDPR / COPPA / CCPA)

• Press, media, or partnership inquiries

• Feedback and suggestions

Mailing Address: [Insert Company Mailing Address]

2. Response Times

We do our best to respond promptly; however, response times may vary.

• Standard inquiries: 2–3 business days

• Privacy or data requests: up to 7 business days

(Excludes weekends and holidays)

3. Support Hours

Our support team is available:

• Monday to Friday

• 9:00 AM – 5:00 PM (Eastern Standard Time)

Messages received outside these hours will be handled on the next business day. Support availability may occasionally be limited due to scheduled maintenance, force majeure events, or other circumstances.

4. Respectful Communication

We strive to maintain a safe, uplifting communication environment.

• Our team responds with patience and kindness

• We ask that all communication remain respectful

Abusive, threatening, or inappropriate messages will not be tolerated and may result in restricted support access.

5. Reporting Technical Issues

To help us resolve technical issues more efficiently, please include:

• Device type (tablet, laptop, phone)

• Browser used (Chrome, Safari, Firefox, etc.)

• Screenshot of the issue (if possible)

• Short description of what happened

• Approximate date and time of occurrence

6. Data Requests (GDPR / CCPA / COPPA)

Parents and users may request:

• Data access

• Data correction

• Account or child profile deletion

Please use the subject line: “Data Request – [Your Name]”

and send your request to support@tashinonstop.com. We aim to process verified requests within 30 days.

7. Feedback & Suggestions

We love hearing your ideas! By submitting feedback or suggestions, you grant the Company permission to use them to improve our services without obligation or compensation.

8. Emergency Situations

The Company does not provide emergency or crisis support. If you or a child needs urgent assistance, please contact local emergency services, crisis hotlines, or healthcare providers in your area.

9. Language Support

Support is currently available in English only. We plan to expand multilingual support as the Company grows.

10. Contact Confirmation

Once you email us, you should receive an automated acknowledgment.

• Please check your spam folder if you do not see it

• If you do not hear from us within 5 business days, feel free to resend your message

In Simple Words

We’re here to help! Whether you’re reporting a bug, asking a question, or sharing a fun idea — send us an email anytime. With kindness and teamwork, we make learning shine brighter for every child.