FOR YOUNG ADVENTURERS
TASHI NON-STOP HELP CENTER
How can we help your adventure?
Current guidance for choosing a plan, creating learner profiles, opening adventures, downloading printables, and managing billing.
Show Me How →
FOR PARENTS & GROWN-UPS
Manage your household, learners, and membership
FOR SCHOOLS, CLINICS & PRACTICES
Manage seats, invitations, and organization billing
BEGIN HERE
Getting Started
Choose the right access
Family plans cover 1, 3, or 6 learners. Professional plans cover 10, 25, or 50 child seats for a school, clinic, or practice.
Sign in or create the grown-up account
Existing customers use the branded Log In page and return to enrollment. New customers enter the required household or organization details before payment.
Pay, then set up learners
After secure payment, families manage learner profiles in Parent Account. Professional customers invite learners from the Organization Admin Dashboard.
Which public navigation link should I use?+
Home introduces Tashi. Explore Adventures shows the programs. Magic & Printables opens printable resources. The Wiggle Room opens articles. For Families leads to homeschool guidance, Professionals leads to organization information, and Choose a Plan starts enrollment. Signed-in members use Dashboard to reach their personal experience.
CHILD-FACING GUIDE
Adventures & Dashboard
Where do learners find their adventures?+
Open Dashboard → My Adventures. A learner only sees adventures assigned to that signed-in profile, so make sure the correct learner account is open.
Open My Adventures →How does my child continue an adventure?+
Open Adventure Home and choose a card under “Keep the Adventure Going.” Progress is saved to the signed-in learner account.
What are Notes, Magic Creations, and Star Rewards?+
Adventure Notes holds learning notes. Magic Creations is the child’s artwork space. Star Rewards shows achievements earned while exploring.
How do I enter the Super Secret Cinema Club?+
The real Cinema Club treehouse is visible to everyone, but its films and interactive door unlock only for a signed-in account with active access. If you see the membership overlay, log in or choose a plan.
Visit the Cinema Club →Why is an adventure missing?+
Confirm that the correct learner is signed in and that the household or organization membership is active. Refresh the dashboard after a new invitation is accepted. If it is still missing, contact support with the account email.
Explore Adventures →DOWNLOAD GUIDE
Printables
Are all printables included with a membership?+
Yes. Every active family or professional membership includes the complete member Printable Library. Subscribers do not need to purchase those printables separately.
Open Printable Library →Where are membership and purchased printables?+
They are together in the Printable Library. Active family and professional members see the complete included collection. Individual buyers see only the secure downloads purchased for their signed-in account, plus books and printables available separately.
Open Printable Library →A printable opened in a new tab—how do I save it?+
Use the browser’s download button to save the PDF, or choose Print to print it. On a phone or tablet, use the Share menu and select Save to Files.
What happens when a membership ends?+
The complete membership collection closes when access expires. Printables purchased individually remain in the same Printable Library according to the download terms shown with the order.
PARENT GUIDE
Parent Account & Learner Profiles
What can I manage in Parent Account?+
Parent Account has Membership, Profile, Payment history, and Addresses tabs. Membership shows the current plan, renewal, saved card, household name, learner capacity, and plan actions.
Open Parent Account →How do I add a learner to my household?+
Open Parent Account → Membership and choose Manage learners. Send the unique invitation to the learner’s email. Your overview shows profiles already set up, available seats, and total capacity.
Manage Learners →What is the difference between the parent and learner accounts?+
The parent account manages the household, membership, billing, and learner seats. Learners use the child-friendly Dashboard for adventures, notes, creations, rewards, and the Printable Library. Billing and addresses are not shown in the learner dashboard.
Why does an invitation open the owner’s account?+
That browser is already signed in as the owner. Log out first or open the invitation in a private/incognito window so the invited person can create their own learner account.
How do I remove or replace a learner?+
Open Manage learners and remove the learner from the household. The released learner seat becomes available for a new invitation.
Where do I update billing or shipping addresses?+
Addresses are kept in Parent Account, not in the learner dashboard. Open the Addresses tab to add or edit billing and shipping details.
Open Addresses →PROFESSIONAL GUIDE
Organization Admin & Seats
Which professional plan should I choose?+
Choose the number of child seats your organization needs: 10, 25, or 50. Professional plans use organization-specific copy and are available on the quarterly or annual schedule shown during plan selection.
Compare Professional Plans →What is in the Organization Admin Dashboard?+
Overview summarizes learner-seat usage. Members and Invitations manage access. Settings manages organization details. Plan & Billing shows the membership, renewal, payment method, and plan actions in the same clear layout used by Parent Account.
Open Organization Admin →How do I invite learners to my organization?+
Open Organization Admin → Invitations, enter each learner email, and send the invitation. Accepted invitations appear under Members. The Organization Admin account does not use a child seat.
What if my family needs more than 6 learner profiles?+
Professional Groups cover 10, 25, or 50 learners and add organization tools with centralized invitations and billing. Use Change plan from Parent Account, then choose Professional Groups.
GROWN-UP GUIDE
Enrollment, Payments & Access
What is the current membership checkout flow?+
Both family and professional enrollment use the same three stages: choose a plan, complete the required household or organization details, then make the secure payment. The selected plan and its benefits remain visible on the details and payment screens.
I already have an account—what happens if I choose a plan first?+
Use the Log In option on the branded Tashi sign-in page. After signing in, return to the selected membership and continue the same checkout instead of creating a duplicate account.
Open Branded Log In →Where do I manage my membership and saved card?+
Families use Parent Account → Membership. Organizations use Organization Admin → Plan & Billing. From there you can review renewal details, update the saved card, change plan, cancel renewal, or end access now.
Open Membership & Billing →Where can I review membership payments?+
Open Parent Account → Payment history. Organization administrators can also reach their subscription and billing information from Plan & Billing.
View Payment History →I did not receive an account or purchase email.+
Check spam or promotions, then confirm the account email in Parent Account. If the email is correct, contact support with the account email and order number.
How do refunds and cancellations work?+
Membership cancellation stops future renewal while access continues through the paid period. Refund eligibility follows the Refund and Return Policy.
Read the Refund Policy →No magic match yet
Try a shorter phrase such as “learner,” “printable,” “payment,” or “organization.”
STILL NEED A HAND?