Refund and Return Policy - Tashi Non-Stop

Purchase, Refund & Return Policy

Tashi Non-Stop Media LLC, a New York limited liability company (the “Company”)

Tagline: “Where imagination never stops and every mind shines!”

Last Updated: January 6, 2026

At Tashi Non-Stop, we want every experience — from joyful learning adventures to receiving your orders — to feel smooth and worry-free. This Purchase, Refund & Return Policy explains how we handle refunds, returns, and replacements for both digital and physical products. By purchasing from us, you agree to the terms outlined below.

This Purchase, Refund & Return Policy is subject to the Company’s Terms & Conditions, which are incorporated herein by reference. Capitalized terms not defined here have the meanings set forth in the Terms & Conditions. We may update this policy from time to time, and continued use of the Services after the effective date constitutes acceptance of any changes.

1. Digital Products (Printables, Downloads, and Courses)

All digital products — including printables, downloadable activities, and online courses — are delivered instantly upon purchase. Because digital items cannot be returned once accessed or downloaded, all digital sales are final.

If you experience any difficulty accessing your digital purchase, please contact support@tashinonstop.com within 7 days of purchase, and we will gladly assist you.

2. Physical Products (Books, Merchandise, and Gifts)

We take care to ensure all physical items arrive in excellent condition. If your order arrives defective, damaged, or incorrect, we will make it right in accordance with this policy.

• Requests must be made within 14 days of delivery

• Please include your order number and clear photos

• Items must be unused and in original packaging if return is required

3. Delays and Non-Returnable Items

The following items are not eligible for return or refund:

• Downloadable digital products

• Gift cards or promotional items

• Personalized or custom-made items (unless defective)

• Items damaged after delivery

The Company is not responsible for delivery delays caused by events beyond our control, including carrier delays, customs processing, or force majeure.

4. Replacement Policy

If a replacement is approved: A new item will be shipped at no additional cost. If the item is no longer available, a full refund will be issued to the original payment method.

5. Refund Process

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method only

• Processing time may vary depending on your bank or payment provider

6. Late or Missing Refunds

If more than 10 business days have passed since approval: Please check with your bank or card provider first. If the refund is still not visible, contact us at support@tashinonstop.com.

7. EU and International Purchases

For customers in the European Union, digital purchases are governed by the EU Digital Content Directive. By downloading or accessing digital content, you acknowledge and agree to waive the 14-day withdrawal right.

8. Exchanges

We do not offer direct product exchanges. If you wish to order a different item, please request a refund for the original purchase (if eligible) and place a new order.

9. Shipping Costs for Returns

Unless an item arrived defective or incorrect, customers are responsible for return shipping costs. We recommend using a trackable shipping service or shipping insurance.

10. Contact Us

If you have questions about this policy, please contact us at: support@tashinonstop.com

In Simple Words

Digital products can’t be returned once opened. If something arrives damaged or incorrect, we’ll fix it or replace it. Your happiness — and your child’s joyful learning experience — come first.